Arlo Technologies, Inc. and its affiliates and subsidiaries (collectively, “Arlo” “we” “us,” or “our”) are as passionate about privacy as we are about giving you tools to help you protect what you care about most. We support industry standards for data protection designed to keep your personal information private and in your control.
(1) Arlo hardware products (including our Arlo and VueZone branded products) (“Products”),
(2) website(s) that may be accessed at http://www.arlo.com/ (“Site”),
(3) services, including technical support and services accessible through the Site(s) (“Web Apps”),
(4) software that may be downloaded to your smartphone or tablet to access services (“Mobile Apps”), and
(5) subscription services, including services you can access using the Web Apps and Mobile Apps (“Subscription Services”).
Third parties may also integrate Arlo’s Products and Services into their products and services and we are not responsible for this integration. Additional information on our privacy practices may be provided in other documents such as offer descriptions, supplemental privacy statements, or notices provided prior to or at the time of data collection.
Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the Service.
We may use your Personal Information for the following purposes:
We may share Personal Information in the following ways or as otherwise disclosed to you at the time of data collection:
You have certain rights regarding the Personal Information we maintain about you and certain choices about what Personal Information we collect from you, how we use it, and how we communicate with you.
To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us as specified in the “How to Contact Us” section below.
California residents’ rights. If you reside in California and are not a job applicant, employee or employee of another company interacting with us in your job role, you have the right to ask us what information we collect and use. You also have the right to ask what information we disclose and sell, and you have the right to request that we delete information we have collected from you. To exercise your rights, contact us at email@example.com. We will verify your request by matching information you provide us with information we have about you. We will not discriminate against you because you have exercised any of your rights under the California Consumer Privacy Act. You can designate someone else to make a request by having them execute a notarized power of attorney to act on your behalf.
Sales of information. Under California law we are required to tell California residents if we “sell” information as that term is defined by applicable law. Sell means to share personal information with a third party for monetary or other valuable consideration. California residents, we do not do this based on our understanding of that term. We also have disclosure obligations in Nevada. There, we do not exchange Nevada residents’ personal information for money with anyone so they may license or sell the personal information to additional parties. We do not sell personal information of minors under the age of 16. Nevada residents may opt out of the future sale of their information to a third party so that they may license or sell information by emailing us at .
If you are located in the European Economic Area (“EEA”), we process your Personal Information for the purposes listed under Section 3 above based on the following legal grounds:
We comply with applicable legal requirements providing adequate safeguards for the transfer of Personal Information to countries other than the country where you are located. In particular, we use contractual protections for the transfer of Personal Information to third parties, such as the European Commission’s Standard Contractual Clauses. You may contact us as specified below to obtain a copy of such document.
You have the right to request access and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or object to the processing of your Personal Information, to have the information blocked or deleted, as appropriate, or to exercise your right to data portability to easily transfer your Personal Information to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.
In addition, if we rely on consent for the processing of your Personal Information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.
Arlo International Limited is the entity responsible for the processing of your Personal Information, and you may exercise your rights to your Personal Information by emailing us at: firstname.lastname@example.org, or write to us at:
Arlo International Limited
First Floor, Building 3, University Technology Centre
Our Products and Services are meant for adults. We do not knowingly allow children under 16 to set up Arlo or Arlo accounts. If you believe that we may have collected Personal Information from someone under 16, please let us know using the methods described in the Contact Us section, and we will take appropriate measures to investigate and address the issue promptly.
If you participate in a discussion forum, local communities, social media or discussion board on an Arlo website, you should be aware that the information you provide there (i.e. your public profile) will be made broadly available to others, and could be used to contact you, send you unsolicited messages, for purposes neither Arlo nor you have control over. Also, please recognize that individual forums and discussion boards may have additional rules and conditions. Arlo is not responsible for the Personal Information or any other information you choose to submit in these forums. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Retention of Personal Information
We also take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it or when you request its deletion, unless we are allowed or required by law to keep the information for a longer period. We complete periodic reviews of our databases, and have established time limits for certain data deletion, taking into account the type of services provided in the context of the Products and Services, the length of our relationship with you, mandatory retention periods, and the statute of limitations.
Privacy is at the core of who we are and the services we provide. The trust you have placed in Arlo to help protect what you care about most is taken seriously. If you are reading this sentence, it is clear that you care about privacy too. As a small token of our thanks, please enjoy 10% off your next order* by using the discount code “PRIVACYMATTERS” on arlo.com.
*Offer valid until September 26, 2020 exclusively on Arlo.com in the U.S. only. Use code PRIVACYMATTERS at checkout to receive discount of up to $100. Offer valid on full priced items only. Limit one transaction per customer. Cannot be combined with any other offers. Exclusions apply.